Refund & Cancellation Policy

1. Scope

This policy applies to all services and digital products purchased from PT Mega Nusa Teknologi through https://meganusatek.id. Nothing here limits rights you have under Indonesian consumer law that cannot be waived by agreement.

2. Services — before work begins

You may cancel at any time before work begins and receive a full refund, with no reason required and no fee.

"Work begins" means the first activity carried out under the agreed scope after the kickoff date — not the moment payment is received.

3. Services — after work begins

You may cancel with written notice at any time. We will refund the portion of the fee corresponding to work not yet performed, calculated pro rata against the agreed scope.

We may deduct third-party costs already committed on your behalf — licences, cloud resources, or subcontractor time already booked — and we will itemise these for you.

Any deliverable already completed and handed over at the point of cancellation remains payable in full and remains yours to use.

4. Monthly retainers

Monthly retainers may be cancelled at any time with 30 days written notice. The current month is not refundable; no further months are charged.

Unused hours or capacity within a month do not carry over and are not refundable, as the retainer reserves availability rather than a quantity of work.

5. Digital products

Where a digital product is supplied, it is delivered once payment is confirmed and access cannot be withdrawn afterwards. Such purchases are therefore not refundable, except where:

• The product is materially different from its description on the Website
• A defect prevents its intended use and we cannot resolve it within 14 days of you reporting it
• You were charged more than once for the same purchase
• The purchase was made without your authorisation

6. Where we cancel

If we decline or cancel an order — because it falls outside our capacity or expertise, or because we cannot deliver as described — we refund in full, including any portion of work already paid for but not delivered.

7. Price adjustments

Where the confirmed scope changes during delivery, we agree the price adjustment with you in writing before doing the additional work. You are never billed for out-of-scope work you did not approve.

8. How to request a refund

Write to admin [at] meganusatek.id with your order reference, the item concerned, and the reason for the request.

We acknowledge every request within 2 business days and aim to reach a decision within 7 business days. Where we need more information from you, that period runs from the moment we receive it.

If we decline a request, we will explain why in writing, and you may ask us to reconsider once with additional information.

9. How refunds are paid

Approved refunds are returned to the original payment method. We cannot refund to a different method or a third-party account.

Processing depends on your bank or card issuer and typically takes 7 to 14 business days after we issue the refund. Refunds are issued in IDR; any currency conversion difference or bank fee applied by your own bank is outside our control.

10. Chargebacks

If you believe a charge is wrong, please contact us first. Most issues are resolved faster directly than through a chargeback.

Where a chargeback is raised, we will provide our payment provider with the order confirmation, the agreed scope, and evidence of delivery.

11. Contact

Refund requests and questions: admin [at] meganusatek.id , or by WhatsApp at +62 822 2005 0093.