Terms of Service

1. Who we are

PT Mega Nusa Teknologi is a limited liability company (Perseroan Terbatas) incorporated in the Republic of Indonesia on 2025-07-04, registered under business identification number (NIB) 1607250024331, with its registered office at the address below.

In these terms, "we", "us", and "our" refer to PT Mega Nusa Teknologi. "You" and "your" refer to the person or organisation placing an order. "Website" means https://meganusatek.id.

2. Scope of these terms

These terms apply to every order placed through the Website, and to every service or digital product we supply as a result.

Where we sign a separate written agreement with you — a statement of work, a service agreement, or a non-disclosure agreement — that document prevails over these terms to the extent the two conflict.

3. Eligibility

You may place an order only if you are at least 18 years old and legally able to enter into a binding contract, or if you are authorised to act on behalf of an organisation that can.

Our offering is aimed at businesses and professionals. We may ask you to confirm the organisation you represent before accepting an order.

4. Orders and formation of contract

Product pages are an invitation to order, not a binding offer. A contract is formed only when we confirm your order and, where applicable, the agreed scope in writing.

For services, we confirm the scope in writing before payment is taken. Anything not listed in that written scope is out of scope.

We may decline or cancel an order where the requested work falls outside our expertise, exceeds our capacity, conflicts with an existing client commitment, or where we reasonably believe the request is unlawful. If we decline after payment, we refund in full.

5. Prices, taxes, and currency

All prices are shown in Indonesian Rupiah (IDR) and include applicable Indonesian taxes unless stated otherwise on the product page.

Prices marked "from" are starting points that depend on scope. The final amount is always confirmed in writing before payment.

We may change published prices at any time. The price that applies to your order is the one displayed when we confirm it.

Any bank charges, card fees, or currency conversion costs imposed by your own bank or card issuer are yours to bear.

6. Payment

Payment is processed by our third-party payment provider on their own secure page. We do not receive, process, or store your card or bank credentials at any point.

Services are payable in advance unless we agree otherwise in writing. Monthly retainers are invoiced monthly in advance.

Where an invoice is issued with payment terms, late payment may attract interest at the rate permitted by Indonesian law, and we may suspend work until the account is settled.

7. Delivery

Where a digital product is supplied, it is delivered electronically once payment is confirmed. Services are delivered according to the timeline stated on the product page, starting from the agreed kickoff date.

Full delivery terms are set out in our Delivery Policy.

8. Your responsibilities

Our ability to deliver on time depends on your cooperation. You agree to:

• Provide accurate, complete information and respond to our questions within a reasonable time
• Give us timely access to the systems, accounts, and environments needed for the work
• Nominate a single contact person empowered to make decisions and approve deliverables
• Hold, and be able to demonstrate, the rights to any material, code, or system you ask us to work on
• Maintain your own backups of any system we are asked to modify
• Comply with all laws applicable to your use of what we deliver

9. Delays caused by you

Where a delay is caused by information, access, or approval we are waiting on from you, timelines shift accordingly and we are not liable for the consequences of that delay.

If a project is inactive on your side for more than 60 consecutive days, we may close it. Work performed up to that point remains payable, and restarting may require rescheduling.

10. Intellectual property

On full payment, you own the deliverables produced specifically for you, including source code written for your project and the documentation accompanying it.

We retain ownership of our pre-existing tools, libraries, frameworks, templates, and know-how, including anything developed independently of your engagement. We grant you a perpetual, worldwide, non-exclusive licence to use those elements as embedded in your deliverables.

Digital products are licensed, not sold. You may use them within your own organisation and in work you deliver to your own clients. You may not resell, sublicense, or redistribute them as a standalone product, nor publish them publicly.

Third-party components included in a deliverable remain governed by their own licences, which we identify on handover.

11. Portfolio and references

Unless you tell us otherwise in writing, we may state that we worked with you and describe the nature of the work in general terms. We will not disclose confidential details, figures, or materials without your written consent.

12. Confidentiality

Each party will treat the other’s non-public information as confidential, use it only to perform or receive the services, and protect it with at least the care it applies to its own confidential information.

This obligation does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law or a competent authority.

These obligations survive the end of the engagement for three years, and indefinitely for anything that constitutes a trade secret.

We are happy to sign a separate non-disclosure agreement on request.

13. Personal data

Where we process personal data on your behalf while delivering a service, we act on your documented instructions and apply appropriate security measures, in line with Law No. 27 of 2022 on Personal Data Protection.

How we handle personal data as a controller in our own right is described in our Privacy Policy.

14. Warranties

We warrant that we will perform the services with reasonable skill and care, using appropriately qualified people, and that deliverables will materially conform to the agreed written scope at the time of delivery.

If a deliverable does not materially conform, tell us within 30 days of delivery and we will correct it at no charge. This is your primary remedy for defects.

We do not warrant that software will be uninterrupted or entirely free of errors, nor that a given business outcome will follow from our work. We do not warrant third-party services, platforms, or models we integrate with, including their availability, pricing, or continued existence.

15. Third-party services and dependencies

Our work often integrates services we do not control: cloud platforms, payment providers, AI model providers, APIs, libraries, and hosting. We select them with care but we do not control them.

We give no warranty as to the availability, performance, pricing, continuity, or terms of any third-party service, and we are not liable for loss arising from a third party changing, degrading, restricting, repricing, or discontinuing its service, or from a defect or security incident on its side.

Where a third party changes in a way that requires rework, that rework is a new billable engagement unless a support agreement covers it.

16. Artificial intelligence and automated outputs

Where a deliverable uses artificial intelligence, large language models, or automated decision support, you acknowledge that such systems are probabilistic by nature. They can produce output that is inaccurate, incomplete, outdated, biased, or unsuitable for a given purpose, and they may behave differently over time even with identical input.

AI-assisted output is a working aid, not professional advice, and never a substitute for human judgement. You are responsible for reviewing, validating, and approving any AI-generated output before relying on it or putting it in front of your own customers, and for keeping a human in the loop wherever a decision carries legal, financial, medical, safety, or employment consequences.

We give no warranty as to the accuracy, fitness, legality, or non-infringement of AI-generated output, and to the fullest extent permitted by law we are not liable for any decision taken, or loss suffered, in reliance on it.

You are responsible for ensuring that your use of AI features complies with the laws applicable to you and with the terms of the underlying model provider.

17. Security

We apply reasonable and current security practices, but no system can be made perfectly secure. We do not warrant that a system will be immune to intrusion, malware, denial of service, or the exploitation of a vulnerability unknown at the time of delivery.

A security assessment reflects the systems, configuration, and threat landscape at the time it is performed. It is a point-in-time evaluation, not a guarantee that no vulnerability exists or will arise later, and it does not transfer to us responsibility for the security of your systems, which remains yours.

Where we recommend a remediation and you choose not to apply it, we are not liable for consequences arising from that vulnerability.

18. Acceptance and time limit for claims

Deliverables are deemed accepted 30 days after handover unless you notify us in writing of a material non-conformity within that period, or unless you put the deliverable into production use earlier, in which case acceptance occurs at that point.

Any claim arising from an engagement must be notified to us in writing within 12 months of the delivery giving rise to it. Claims notified after that period are waived, to the fullest extent permitted by law.

19. No guarantee of results

We are engaged to perform work with skill and care, not to achieve a commercial outcome. We do not guarantee any specific revenue, saving, efficiency gain, ranking, conversion rate, uptime figure, or business result, and no statement made before or during an engagement should be read as such a guarantee.

Estimates of effort, duration, or cost are made in good faith on the information available and are not fixed commitments unless expressly stated as such in writing.

20. Limitation of liability

Nothing in these terms excludes liability that cannot be excluded under Indonesian law, including liability for fraud or wilful misconduct.

Subject to that, our total aggregate liability arising from or connected to an engagement is limited to the total amount you paid us for that engagement in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, goodwill, anticipated savings, business interruption, or loss or corruption of data, even if advised such loss was possible.

You are responsible for maintaining backups. We are not liable for data loss where a current backup would have prevented it.

These limitations apply in the aggregate across all claims arising from an engagement, regardless of the form of the action — whether in contract, in tort, for negligence, or otherwise — and they extend to our directors, employees, and subcontractors.

You acknowledge that the fees charged reflect this allocation of risk, and that we would not supply the services on these terms without it. Where you need broader cover, we can discuss a different commercial arrangement or you may insure the risk yourself.

We are not liable for any loss arising from material, data, code, instructions, or third-party components that you supplied, nor from your modification of a deliverable after handover, nor from your use of a deliverable outside its agreed purpose or environment.

21. Indemnity

You will indemnify us against claims, losses, and reasonable costs arising from material or instructions you provided where you did not hold the necessary rights, or from your unlawful use of a deliverable.

22. Force majeure

Neither party is liable for a failure or delay caused by events beyond its reasonable control, including natural disaster, epidemic, war, civil unrest, government action, extended failure of power or telecommunications, or failure of a major infrastructure provider.

The affected party will notify the other promptly. If the event continues for more than 60 days, either party may terminate the affected engagement, and we will refund amounts paid for work not yet performed.

23. Suspension and termination

We may suspend or terminate an engagement if you materially breach these terms and do not remedy the breach within 14 days of written notice, if payment is overdue by more than 30 days, or if continuing would require us to act unlawfully.

You may terminate as set out in our Refund & Cancellation Policy.

Termination does not affect rights accrued before it takes effect. Clauses on intellectual property, confidentiality, liability, and governing law survive termination.

24. Subcontracting and assignment

We may engage subcontractors to perform part of the work, and we remain responsible for their performance and bound by the same confidentiality obligations.

Neither party may assign this contract without the other’s written consent, except to a successor of substantially the whole of its business.

25. Notices

Formal notices to us must be sent to admin [at] meganusatek.id and to the registered address above. Notices to you are sent to the email address associated with your order. A notice by email takes effect on the next business day in Asia/Jakarta.

26. Language

These terms are published in Indonesian and English. Where required by Law No. 24 of 2009, the Indonesian version prevails in the event of a discrepancy.

27. Dispute resolution and governing law

These terms are governed by the laws of the Republic of Indonesia.

If a dispute arises, both parties will first attempt to resolve it in good faith by discussion within 30 days of written notice of the dispute. This step is a precondition to formal proceedings, except where urgent injunctive relief is needed.

Failing resolution, the dispute will be submitted to the competent District Court (Pengadilan Negeri) having jurisdiction over our registered office.

28. General

If a provision is found unenforceable, the rest remains in force and the provision is read down to the minimum extent necessary.

A failure to enforce a right is not a waiver of it. There is no partnership, joint venture, or employment relationship between us. Nothing in these terms gives rights to any third party.

29. Changes to these terms

We may update these terms. The version that applies to your order is the one published on the Website when we confirmed it. Material changes take effect for new orders only.

Last updated: 2026-09-09.

30. Contact

Questions about these terms: admin [at] meganusatek.id , or by WhatsApp at +62 822 2005 0093.